IT value benchmark
Compare your IT Value performance with leading Nordic companies
The in-depth IT Value analysis is a tool to set the right priorities. It is designed to assess the business value of IT by measuring the business management’s satisfaction with the support of IT to business operations and strategy.
For IT management and other decision-makers within an organisation it is of vital interest to know how well IT supports the business. One important reason for this is to set a baseline for measuring performance improvements. However, it is also important to know how well the company performs compared to other companies, in order to measure the company’s own performance.
The study is designed to assess the business value of IT by measuring the business management’s satisfaction and compare against Waagstein Research comprehensive Nordic IT value database.
An important goal of the study is to give an increased understanding about the general IT value level as well as the performance in the various parts that make up the total satisfaction. In this way the weak areas that cause the total satisfaction to be low can be identified and targeted for remedial actions. The benchmark against other companies puts the results in a relevant context.
Participants receive an in-depth analysis of seven key value related areas:
Service level. Example: Attitude and service mindedness of IT personnel.
Communications. Example: Ability of IT management to understand business processes.
IT systems. Example: The ability of the IT function to adapt IT systems rapidly to changes in the business.
IT development process. Example: Ability of IT function to develop cost-efficient solutions.
IT strategy. Example: IT strategy support of the general business plan.
Competitiveness. Example: Contribution of the IT operations in the company to the company’s ability to compete.
Overall issues. Example: Potential to reduce business costs with IT investments.
Both satisfaction and importance are measured. This enables identification of weak areas that would need to be targeted for improvement as well as areas where support merely needs to be maintained at the same level or even possibly where support can be weakened without great decrease in overall satisfaction. The results of the study are analysed, and based on this; individual recommendations are given to the participating companies/organisations.
The goal of the recommendations is to enables the company to prioritise investments and achieve higher IT value combined with maintained cost effectiveness.